Registration Policies & Procedures
Registrations will only be accepted online. No hard copy registration forms or faxed registrations will be processed.
Online registration is open through October 17, 2019. After October 17, registrations must be made onsite at the Kentucky International Convention Center located at 221 S. 4th Street, Louisville, KY, 40202, during the hours below:
Wednesday: 7:30 a.m. – 5:00 p.m.
Thursday: 7:30 a.m. – 7:30 p.m.
Friday: 7:00 a.m. – 4:30 p.m.
Saturday: 7:30 a.m. – 3:00 p.m.
If you have questions regarding registration, contact customer service at email@example.com or 800-545-2433 x 4382.
If a balance is still due on conference registration upon check-in, a credit card will need to be presented by the attendee. The card will be charged within four weeks of conference if the outstanding balance has not been paid. It is the attendee’s responsibility to ensure that their conference registration fees are paid. For expedited service, district/school/organization’s should include the attendee’s name with payment.
Refunds for cancellations made before October 17, 2019, will be granted and will be charged a handling fee of $50. No refund is available for cancellations made on or after October 17, 2019. AASL does not accept phone cancellations.
Ticketed events cancelled prior to October 17, 2019, will not be assessed a fee provided conference registration is retained.
Send cancellation requests to firstname.lastname@example.org or fax to 312-280-5276. Requests can also be mailed to American Association of School Librarians, ATTN: AASL19 Cancellation, 50 E. Huron St., Chicago, IL 60611. Refunds will be processed 4-6 weeks from the date of the conference.
AASL reserves the right to cancel any part of the National Conference if there is insufficient registration or for other reasons.
Neither ALA nor AASL are responsible for cancellation charges assessed by airlines or travel agencies or other losses incurred due to cancellation of programs.
AASL does not accept telephone housing reservations. For questions about housing, attendees should contact OnPeak. the AASL housing service provider, at: email@example.com or (800) 395-0783.
PLEASE NOTE: OnPeak is the only official housing company association with the AASL National Conference & Exhibition. While other hotel resellers may contact you offering housing, they are not endorsed or affiliated with the show and entering into financial agreements with such companies may have costly consequences. If you are contacted by another hotel reseller, please alert AASL by emailing firstname.lastname@example.org.